Privacy Policy

1. Information We Collect

Information you provide directly

• Email address and account credentials.
• Profile details you choose to provide (name, avatar, preferences).
• Task content, notes, and in-task messages you and your partner submit.
• Support communications and feedback.

Information collected automatically

• Device and browser data (IP address, user agent, approximate geolocation, identifiers).
• Usage events (pages viewed, interactions, referral source, feature usage).
• Diagnostic and performance logs.

2. Tools and Processors We Use

We use trusted service providers to operate the product, including:

• Firebase (Google): used for infrastructure and product functionality including authentication, database/storage, hosting, and operational monitoring.
• Google Analytics: used to understand traffic, engagement patterns, and product performance trends.

These providers may process personal information on our behalf under their contractual terms and security commitments.

3. How We Use Personal Information

• Provide, maintain, and improve Tandem.
• Create and manage accounts and authenticate users.
• Enable shared tasks, status tracking, reminders, and in-task communication.
• Send service-related messages, security notifications, and support responses.
• Measure product usage and diagnose technical issues.
• Detect abuse, enforce our Terms, and protect users and the service.
• Comply with legal obligations.

4. Legal Bases (Where Applicable)

Depending on your jurisdiction, we process personal information based on:

• Performance of a contract (providing the service you requested).
• Legitimate interests (security, analytics, and product improvement).
• Consent (for optional communications or analytics controls where required).
• Legal obligations.

5. Sharing of Information

We do not sell your personal information. We may disclose information to:

• Service providers and infrastructure partners acting on our instructions.
• Your invited partner within your shared workspace.
• Authorities or other parties when required by law or to protect rights and safety.
• Successors in a merger, acquisition, or asset sale, subject to appropriate safeguards.

6. Cookies and Similar Technologies

We use cookies and related technologies for authentication, session management, preferences, and analytics. You can control cookies through browser settings; disabling some cookies may impact functionality.

7. Data Retention

We retain personal information only as long as needed for the purposes described in this policy, including legal, accounting, and security requirements. Retention periods vary based on data type, account status, and legal obligations.

8. Data Security

We use administrative, technical, and organizational safeguards designed to protect personal information, including encryption in transit, access controls, and monitoring. No method of transmission or storage is completely secure.

9. Your Rights and Choices

Depending on your location, you may have rights to:

• Access, correct, or delete personal information.
• Restrict or object to certain processing.
• Request portability of your information.
• Withdraw consent where processing is based on consent.

To exercise rights, contact tandemapp@isaacbarham.com.

10. International Data Transfers

Your information may be processed in countries other than your own. Where required, we use appropriate transfer mechanisms and safeguards.

11. Children’s Privacy

Tandem is not directed to children under 13 (or higher age where required by local law), and we do not knowingly collect personal information from children.

12. Changes to This Policy

We may update this Privacy Policy from time to time. Material updates will be communicated via the app, website, or email where appropriate.

13. Contact

Questions about privacy can be sent to tandemapp@isaacbarham.com.